CNCSP operates www.cncsp.com, a B2B platform that connects international buyers with verified Chinese suppliers of air-to-air heat exchangers, energy-recovery ventilators (ERV) and industrial heat-recovery equipment. This Privacy Policy explains what data we collect, how we use it, and the rights you have over your information.
1. Who we are (data controller)
The platform is operated by CNCSP. For any privacy request, contact us at privacy@cncsp.com. Our website address is https://www.cncsp.com/.
2. Information we collect
- RFQ & inquiry data — your name, company, business email, phone, country, project description and the technical specifications you submit through quote forms.
- Account data — email address, hashed password and your company profile if you register.
- Supplier listing data — company information, certifications, product catalogues and contact details that suppliers choose to publish.
- Communications — messages you exchange with suppliers or our team through the platform.
- Technical & usage data — IP address, browser user-agent, pages visited, referral source, and cookie/analytics identifiers.
3. How we use your information
- Match your request with suitable, verified suppliers and route RFQs to them;
- Respond to quotes, questions and support requests;
- Operate, maintain and improve the platform and its recommendation tools;
- Prevent fraud, abuse and security incidents;
- Send service communications and, where you have consented, product and industry updates you can opt out of at any time.
4. How we share your information
We do not sell your personal data. We share it only when necessary:
- With suppliers you choose — when you submit an RFQ, the details you provide are shared with the supplier(s) you select so they can respond. This sharing is required to fulfil your request.
- With service providers — hosting, email delivery, analytics and security vendors who process data on our behalf under confidentiality obligations.
- With authorities — where required by law, regulation or legal process.
- Business transfer — in connection with a merger, acquisition or asset sale, with notice to you.
5. International data transfers
Your information may be processed on servers located outside your country of residence. Where we transfer personal data across borders we apply appropriate safeguards consistent with applicable data-protection law.
6. Cookies & tracking
We use strictly-necessary cookies to operate the site and, with your consent where required, analytics cookies to understand usage. You can control or delete cookies through your browser settings; disabling some cookies may affect site functionality.
7. Your rights
Depending on your jurisdiction (including the EU GDPR and California CCPA), you may have the right to: access, correct or delete your personal data; restrict or object to certain processing; data portability; and to opt out of the sale of personal information (we do not sell it). To exercise any right, email privacy@cncsp.com. We respond within the timeframe required by law.
8. Data retention
We keep personal data for as long as your account is active, as needed to provide the service, or as required to meet legal, accounting or reporting obligations, after which it is deleted or anonymised.
9. Security
We use TLS encryption in transit, access controls and network monitoring to protect your data. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard measures.
10. Children
The platform is a business-to-business service and is not directed to individuals under 16. We do not knowingly collect personal data from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by the "last updated" date below. Continued use of the site constitutes acceptance of the updated policy.
12. Contact
Questions or requests: privacy@cncsp.com. Last updated: 30 October 2026.